Frequently Asked Questions
We offer a wide range of jewelry including rings, necklaces, bracelets, earrings, and custom pieces. Our collection features both classic and contemporary designs, crafted with high-quality materials.
To place an order, simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
We accept all major credit cards, PayPal, and other secure payment options. The full list of accepted payment methods is available at checkout.
No ,we currently don't offer personalized jewelry but we will in the future
Shipping times vary depending on your location and the shipping method chosen at checkout. Generally, orders are processed within [3 business day] and shipping times range from [5-7 days] for standard delivery.
Yes, we offer international shipping to many countries. Shipping rates and times vary depending on the destination. Any customs fees, duties, or taxes are the responsibility of the buyer.
We accept returns and exchanges within 30 days of delivery, as long as the item is in its original condition and packaging. Please note that custom or personalized items are non-returnable. For more details, please visit our Returns & Exchanges page.
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website.
We don't offer repairs services at the moment
To maintain the beauty of your jewelry, we recommend keeping it away from harsh chemicals, storing it in a dry place, and cleaning it regularly with a soft cloth. For specific care instructions, please refer to our Jewelry Care Guide.
Once an order has been placed, it is processed quickly. If you need to make any changes or cancel your order, please contact us immediately at [Your Customer Service Email]. We will do our best to accommodate your request, but cannot guarantee changes or cancellations once processing has begun.
If you have any other questions or need further assistance, please feel free to contact our customer service team at @serenityjewerly.com. We’re here to help!