Terms & Conditions
Serenity - Terms & Conditions
Effective Date: 01/1/2024
Welcome to SERENITY. By using our website and purchasing products from our online store, you agree to the following terms and conditions. Please read them carefully.
1. General
1.1. These Terms & Conditions apply to all purchases made through Serenity online store. 1.2. We reserve the right to update or modify these terms at any time without prior notice.
2. Products
2.1. We strive to accurately represent our products through descriptions and images. However, due to the nature of handcrafted jewelry and variations in monitor displays, the actual product may differ slightly. 2.2. All products are subject to availability. We reserve the right to discontinue any product at any time.
3. Pricing & Payment
3.1. All prices are listed in USD and are subject to change without notice. 3.2. Payment must be made in full at the time of purchase. We accept the following payment methods: any major credit card ,paypal. 3.3. If your payment is declined, your order will not be processed.
4. Shipping & Delivery
4.1. We offer shipping United states . Shipping costs and estimated delivery times will be calculated at checkout. 4.2. We are not responsible for any delays caused by shipping carriers or customs. 4.3. Any customs duties, taxes, or fees are the responsibility of the buyer.
5. Returns & Exchanges
5.1. We accept returns and exchanges within 30 days of delivery, provided the item is in its original, unused condition with all packaging intact. 5.2. Custom or personalized items are non-returnable and non-refundable unless defective. 5.3. To initiate a return or exchange, please contact our customer service team at Serenitygems@outlook.com or contact us directly from the website on the contact section
6. Warranty & Repairs
6.1. We offer a 3 months warranty on our products against manufacturing defects. 6.2. This warranty does not cover normal wear and tear, accidental damage, or improper care. 6.3. If you require a repair, please contact us !
7. Privacy
7.1. We are committed to protecting your privacy. Please review our Privacy Policy for more details on how we collect, use, and protect your personal information.
8. Limitation of Liability
8.1. Serenity is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
9. Governing Law
9.1. These terms are governed by the laws of United States of Amercia ]. Any disputes will be resolved in the courts of [Your Jurisdiction].
10. Contact Information
If you have any questions or concerns about these Terms & Conditions, please contact us at:
Serenitygems.com
By placing an order with Serenity, you agree to these terms and conditions. Thank you for shopping with us!