Privacy policy
Serenity - Privacy Policy
Effective Date: 01/01/2024
At Serenity, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and make purchases.
1. Information We Collect
1.1. Personal Information: When you create an account, make a purchase, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment information.
1.2. Browsing Data: We collect information about your interaction with our website, including your IP address, browser type, operating system, pages visited, and the time and date of your visit.
1.3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
2.1. Order Processing: We use your personal information to process and fulfill your orders, including shipping and handling.
2.2. Customer Service: Your information helps us respond to your inquiries, provide support, and improve our services.
2.3. Marketing: With your consent, we may use your contact information to send you promotional materials, updates, and special offers. You can opt out of marketing communications at any time.
2.4. Website Improvement: We analyze browsing data to understand how users interact with our website, which helps us enhance our content and functionality.
3. How We Share Your Information
3.1. Service Providers: We may share your information with third-party service providers who assist us with order processing, payment processing, shipping, and marketing.
3.2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
3.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
4.1. We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure.
4.2. We encourage you to take precautions to protect your personal information, such as using strong passwords and logging out of your account when using shared devices.
5. Your Rights
5.1. Access and Correction: You have the right to access and update your personal information. You can do so by logging into your account or contacting us at serenitygems.com
5.2. Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
5.3. Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions provided in the emails.
6. Third-Party Links
6.1. Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
7. Children’s Privacy
7.1. Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
8.1. We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the revised policy on our website. Your continued use of our website after any changes indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at @serenitygems.com