Shipping & Returns
Your Jewelry Store Name] - Shipping & Returns Policies
Effective Date: 01/01/2024
At Serenity, we prioritize your satisfaction and strive to offer a seamless shopping experience. Below are our policies regarding shipping and returns.
Shipping Policy
1. Order Processing
1.1. Processing Time: Orders are typically processed within 1-3 bussines day after payment confirmation. Custom or personalized orders may require additional processing time, which will be communicated to you at checkout.
1.2. Order Confirmation: Upon placing your order, you will receive an email confirmation with the details. If you do not receive this, please contact us at @serenitygems.com
2. Shipping Options & Costs
2.1. Domestic Shipping: We offer several shipping options within [Your Country]:
- Standard Shipping: [ 3-7 business days]
- Express Shipping: [ 1-3 business days]
2.2. International Shipping: We ship internationally to select countries. Shipping times and costs vary by destination and will be calculated at checkout. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the buyer.
2.3. Shipping Costs: Shipping fees are based on the weight of the package, shipping method, and destination. Exact costs will be displayed at checkout.
3. Tracking & Delivery
3.1. Tracking Information: Once your order ships, you will receive a tracking number via email. You can use this to monitor the status of your shipment.
3.2. Delivery Issues: If your package is delayed or lost, please contact us at @serenitygems.com. We will work with the shipping carrier to resolve the issue.
4. Shipping Restrictions
4.1. PO Boxes & APO/FPO Addresses: Certain carriers may not deliver to PO Boxes or APO/FPO addresses. Please provide a physical address where possible.
4.2. Customs & Duties: International orders may be subject to customs fees, duties, and taxes imposed by the destination country. These charges are not included in the product price or shipping cost and are the buyer’s responsibility.
4.3. Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.
Returns Policy
1. Eligibility for Returns
1.1. Return Period: We accept returns within [30 days ] of delivery. Items must be in their original, unused condition with all packaging and tags intact.
1.2. Non-Returnable Items: Custom or personalized items, sale items, and gift cards are non-returnable unless they arrive damaged or defective.
2. Return Process
2.1. Initiate a Return: To start a return, please contact us with your order number and reason for the return. We will provide instructions on how to return your item.
2.2. Return Shipping: You are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
3. Refunds
3.1. Refund Processing: Once we receive and inspect your returned item, we will process your refund within [ 7-10 business days]. Refunds will be issued to the original payment method.
3.2. Partial Refunds: In some cases, partial refunds may be granted for items not in their original condition or missing parts.
3.3. Non-Refundable Items: Custom, personalized, or final sale items are non-refundable unless they are defective.
4. Exchanges
4.1. Exchange Process: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
5. Damaged or Defective Items
5.1. Report Issues: If your item arrives damaged or defective, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund.
Contact Information
For any questions or concerns regarding our shipping and returns policies, please contact us at:@serenitygems.com
Thank you for shopping with us. We value your business and are here to ensure your satisfaction.